Customer Service Representative MEAT with Turkish [Czech Republic]

 

$ads={1}

Operating Company: Ormco
Location: Prague 8 – Dock In Five,,Czechia
Date Posted: July 31, 2023
Req Number: R5017120

Ormco, headquartered in Brea, CA, is a global leader and innovator of orthodontic products and solutions designed to enhance the lives of our customers and their patients. For nearly 60 years, Ormco has partnered with the global orthodontic community to help create over 20 million smiles in over 130 countries. Our distinguished products range from twin brackets (Symetri™ Clear, Titanium Orthos™ and Mini Diamond™) to pioneering the self-ligating appliances with the Damon™ System (including Damon™ Q2 and Damon™ Clear 2). Our latest Spark™ Clear Aligner System is designed to meet the needs of the orthodontist with the TruGEN™ material and 3D Approver software, making a more comfortable and aesthetically pleasing aligner experience for patients. From personalized service to professional education programs and marketing support, Ormco is committed to helping orthodontists achieve their clinical and practice management objectives. For more information about Ormco, visit www.ormco.com

(opens in a new tab)

Job Description:

Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism.

• Works closely together with other departments in the Supply Chain (Warehouse, Planning, Logistics) and the rest of the organization to ensure Orders and Credit and Returns are processed in a correct and timely manner.
• Masters the product knowledge of current product portfolio. Provides customer with accurate information regarding our products and sales promotions.
• Shares the knowledge with junior team members.
• Point of contact (mainly electronic, occasionally telephonic) for Customers and Sales colleagues during the day for a quick and dedicated service for both the external as well as the internal customer
• Ensures a correct order management: Quotations, Orders, Deliveries and Invoices
• Manages product and service complaints
• Assures fulfilment of the local legal requirements
• Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
• Reaches Customer Service targets
• Implements all MEAT procedures and processes linked to Customer Care and agreed with the Customer Service Supervisor.
• Supports company’s efforts in Sales, Marketing, Finance as assigned by the Customer Service Supervisor

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

#IND456

#LI-SM1

Job Requirements:

• Fluent in English and close to native in Turkish. French language as an addition is an advantage.
• Excellent communication skills (verbal and in writing)
• Go getter (Sales oriented)
• Excellent phone voice and skills
• Reliable and high sense of responsibility and urgency
• Commercial skills (ability to hear sales opportunities and to act upon it)
• Flexible (in working hours and jobs that are assigned)
• Ability to operate computer systems with accuracy and efficiency (SAP, CRM & Excel)
• Ability to adapt and implement new procedures as required to provide excellent customer service

Operating Company:

Ormco

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

$ads={2}

 

.