We are seeking a skilled Product Manager to join our Alma product team and take on a pivotal role in driving customer success and product innovation. As a Customer-Centric Product Manager, you will play a vital part in understanding the needs of our complex customers, addressing their pain points, and championing product improvements that align with their requirements.
Key responsibilities:
- Customer Success Focus: Act as a primary point of contact for our complex customers, building strong relationships and ensuring their success with our products. Understand their unique challenges and needs, and work collaboratively to provide effective solutions.
- Needs Assessment: Conduct thorough research and analysis to deeply understand customer pain points and requirements. Regularly engage with customers through surveys, interviews, and feedback sessions to gather valuable insights.
- Product Improvement: Translate customer insights into actionable product enhancements.
- Communication Excellence: Possess exceptional communication skills to effectively convey ideas and insights to both internal teams and external customers.
- Innovation Advocacy: Be a proactive advocate for innovation, constantly seek opportunities to align customer needs.
- Roadmap Development: Contribute to the strategic product roadmap by synthesizing customer input, market trends, and business objectives. Prioritize features and enhancements that have the highest impact on customer satisfaction and product success.
- Cross-Functional Collaboration: Collaborate closely with R&D, Support, Customer Care, and other teams to ensure a holistic approach to product development and customer success.
About You – Experience, education, skills, and accomplishments
- Bachelor’s degree in one of the following fields: Information Science, Data Science, Computer Science, Industrial Engineering, Exact Science, or equivalent.
- Work Experience: 4 years of experience in B2B product management.
- Analytical Skills: Strong analytical and problem-solving skills to evaluate market trends, customer feedback, and product data to make informed decisions.
- Exceptional ability to empathize with customers and understand their pain points.
- Communication Skills: Excellent verbal and written communication skills in English. Ability to articulate product vision and strategies to stakeholders.
It would be great if you also had . . .
- Professional experience in a library setting.
- MBA.
- MLIS - Master of Library and Information Science.
Other important information about this position:
- Frequent travel is required.
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
